Support & FAQ

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As a Premium user you will enjoy our fast high-priority support. We are looking forward to your request 🙂

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High-priority support is only available to users of the Premium plans. Get your Premium Support now!

Frequently Asked Questions

Proxa Libs is a collection of design libraries that speed up the process of creating websites. They are separately purchasable design libraries. Each library has a specific focus and contains only design templates that serve that focus. The goal is to provide users with templates that meet their needs at an affordable price. The user should only pay for what he wants to use. For example, if a user is only interested in templates for Hero sections, he should not be forced to pay for templates from price tables.

To use our block templates, you’ll need to install the Kadence Blocks plugin on your WordPress site. Once installed and activated, you’ll have to add your dedicated access key and our website URL to the Kadence Design Library.

If you use one of our premium plans, you will receive new designs every month. You also get access to an early access library. This contains all new designs before they are officially released. So you get a maximum of templates! If you are part of an All Lib Premium plan you will get access to every new Proxa Lib we release.

No, you don’t have to be able to do that. Some of our templates come with additional code. For these there is a detailed documentation in 3 languages (English, German and Spanish). This will help you to implement your desired customizations. And otherwise feel free to contact our support 🙂

No. The templates using Kadence Blocks technology which is designed to be lightweight and fast. Some templates contain additional CSS code. This is also optimized. We do not use javascript in our templates.

No. You do not need the Pro version. Our templates use the Kadence Blocks free plugin. However, it is recommended to use the Pro version if templates have additional code to make it easier to integrate into your website. But it works also without 😉 You can get the pro version here.

We put a lot of effort and passion into the designs of Proxa Libs . But we understand that not everything is perfect for everyone. So if you think this is not what you were looking for, you can request a refund within 7 days of purchase. Trial version purchases are not eligible for a refund.

We provide priority technical support to all paying customers of Premium plans for any issues with connecting to our cloud or importing our design. Please see our support scope page for more information.

Any templates you have imported on your site will continue to work and function, but you will no longer have access to new designs, support, or template updates. The connection to our cloud will be invalid, so you will no longer be able to import any previous designs you had added to your site before your membership expired.